Delivery

FREE DELIVERY for orders over 200 EUR

For orders under 200 EUR the delivery is fixed: 20 EUR 

We use DHL/TNT express courier service for all orders.

Delivery times:

Delivery usually takes 2-5 business days, provided there are no customs delays, and depending on the designated destination.

We do not ship to P.O.Boxes. Please make sure you have provided a complete delivery address and phone number.

Once your order has been dispatched from our warehouse, EIRENE is not liable for any delays, damage or losses to your parcel. Any issues that may arise will need to be raised with the associated courier provider.
Each parcel is dispatched from our warehouse with a request for signature upon delivery. If you request for your parcel to be left without a signature, this is at your own discretion. In case you are not available at the address specified when the delivery is attempted, you will then need to call the local DHL/TNT number to organise re-delivery or pickup at the nearest DHL/TNT location.

CUSTOMS FEES AND DUTIES

Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties. As we ship from Europe, EU countries are exempted from paying customs fees and charges

EIRENE is not responsible for any delays caused by a countries customs and is unable to alter the duties and taxes incurred.

SHIPMENT TRACKING

When the order is hand-overed to the courrier, customers receive an email from DHL providing the tracking number (AWB) related to the order.
To monitor the status of your order, customers may visit DHL official website http://www.dhl.com/en.html and insert the given AWB number in the specific area “Track Your Shipment”.