Welcome to http://eirenestudio.com (hereinafter referred to as “Web site” or “website”) which is operated by “EIRENE STUDIO” LTD. (hereinafter referred to as Provider) and may be accessed worldwide.
By using this website you warrant that you are at least 18 years of age and agree to be bound by these Terms and Conditions for the use of the website. Please read these Terms and Conditions carefully before using this website and if you have any questions, please contact us at: [email protected]
If you do not agree to any of the conditions contained in these Terms and Conditions, you should not use this website.
II. PURPOSE AND SCOPE OF THE TERMS AND CONDITIONS
1.2 These Terms and Conditions will come into force as soon as the User uses the website for the first time. The Terms and Conditions shall be applied each time the User visits and uses the website and will have effect from stopping of the use of the website. The User undertakes to use the website and all the contents of the website legally, in accordance with the conditions set forth in these Terms and Conditions.
2.1 For the purposes of these Terms and Conditions:
a/ Provider is “EIRENE STUDIO” LTD.
b/ User/s is/are:
• the visitor/s to the website https://eirenestudio.com;
• the individual who has contacted the Provider;
• the individual who has purchased goods from the online shop of the Provider;
• the individual who has subscribed to receive newsletters.
c/ Contact Form is an electronic form, that is available at http://eirenestudio.com/contact-us and which full completion is a condition for contacting the Provider.
d/ Newsletter subscription is including an User’s e-mail address in a list with e-mail addresses where the owner of the e-mail address receives updated information about the goods offered by the Provider.
2.2 These Terms and Conditions provide information about:
• Identification of the Provider;
• Subject matter of the Terms and Conditions;
• Characteristics of the Website;
• The conditions under which an account on the website is registered;;
• Way of ordering of goods;
• Pricing and payment terms;
• Order refusal;
• Claims and refusal of delivery;
• Return of goods;
• Reimbursement of payments;
• Force majeure;
• Rights, obligations and liability of Users of the website;
• Rights and obligations of the Provider;
• Personal data protection;
• Exemption from liability;
• Links to third party websites;
• Newsletter subscription;
• Intellectual property rights;
• Final provisions.
IV. IDENTIFICATION OF THE PROVIDER
Name of the Provider: “EIRENE STUDIO” LTD.
Seat and registered address:
Republic of Bulgaria, Sofia, 58 “Bulgaria” Blvd., №58, entr. B, floor 7, ap. 45.
E-mail: [email protected]
Data for entry in the commercial register and any other public register:
“EIRENE STUDIO” LTD. is a company, registered in the Commercial Register at the Registry Agency with UIC: 204380000.
V. INFORMATION ABOUT SUPERVISORY AUTHORITIES
Commission for Personal Data Protection
Address: Republic of Bulgaria, Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.
Е-mail: [email protected], [email protected]
2. Commission for Consumer Protection
Address: Sofia 1000, 4A “Slaveykov” Square, floors 3, 4 and 6
Telephone: 02/933 0565
Fax: 02 / 988 42 18
Hot line: 0700 111 22
E-mail: [email protected]
VI. SUBJECT MATTER OF THE TERMS AND CONDITIONS
3.1 The Provider has created the website http://eirenestudio.com, which contains detailed information about the goods offered to the Users.
3.2 The Provider provides and the Users undertake to use the website under the conditions set forth in these Terms and Conditions.
3.3 In its professional activity, the Provider guarantees to the full extent the rights of the Users provided by law, as an additional corrective of its activity are namely the good faith, as well as the consumer and commercial criteria established as good practices.
VII. CHARACTERISTICS OF THE WEBSITE
4.1 The website is an online shop. It is created to inform Users about the goods offered by the Provider which are luxury clothing of high quality fabrics for girls and women, with handmade ornaments and great attention to detail, each collection being created by reflecting the upcoming trends while retaining the classic silhouettes of the clothes. Additionally, the website provides the User with the opportunity to purchase an item by contacting the Provider via the contact form of the website or using the online ordering platform provided by the Provider. The User is also able to include his/her e-mail address in a list at which e-mail address an up-to-date information about new items and special offers offered by the Provider will be sent.
4.2 The main characteristics of the offered goods, such as size, composition, etc. are individually specified in the respective profile of the item selected by the User. In the individual profile of selected by the User item the User has the opportunity to add it to a list of its favorite products if the User has a registered User’s profile and to acknowledge himself with the size table for the respective product as the order itself is performed through the online platform provided by the Provider requiring the User to enter information such as name, e-mail address, telephone and delivery address.
4.3 The website also provides a possibility for establishing a commercial relationship between the Provider and the Users, the latter of whom wish to purchase the wholesale goods offered by the Provider. For this purpose, interested Users need to contact the Provider through the contact form of this website.
4.4 The website includes comprehensive information on:
• Information about the Provider;
• All types of goods that the Provider offers to Users;
• Information about how to contact the Provider;
• Information about registering a profile and making an order using the online platform of the website.
4.5 Services provided
The Users of the website have the opportunity to use the following services, namely:
• to view the content of the website or online shop;
• to register a profile;
• to calculate the value, add and remove the desired items in the consumer basket located in the top right corner of the website;
• to purchase the goods offered by the Provider through the Provider’s online shop;
• to make payments for the goods purchased from the online shop;
• classify the goods according to a criteria, such as ordering goods at the highest/ lowest price, by size, by color, and by collections reflecting the seasonal trends;
• to add selected goods to a sub-division specifically created by the Provider that is accessible only to Users with registered user profiles;
• to acquaint themselves with goods that have been reduced at a certain point in time, and for this purpose the Provider has created a separate “Sale” section;
• to receive information about new products and special offers offered by the Provider.
4.6 The Provider offers for sale at a distance the goods offered in the online shop.
4.7 The Provider provides a detailed information to the Users for each item offered for sale in the online Shop.
5.1 The services offered on the website are intended to be used by Users who are mature and capable. By accepting these Terms and Conditions of use, the User declares that he/she meets these conditions.
5.2 The registration on the website is voluntary and free of charge. Registration entitles Users to purchase an offered in the online shop of the Provider goods and also to use all the services of the online shop. To register, the User shall select the circle-with-keyhole icon located in the top right corner, then select the “CREATE AN ACCOUNT” button and fill out a registration form in which username and password shall be filled.
5.3 After filling the necessary information, the User has the option to mark the box that he wishes and agrees to receive information about new goods and special offers offered by the Provider or the so called “subscribe to a newsletter”, then click the “CREATE AN ACCOUNT” button.
5.4 After filling the form and pressing the “CREATE AN ACCOUNT” button, the profile is created. Once created, the User shall fill in the appropriate fields by filling his/her name, telephone number, address and postal code in order the Supplier to deliver the goods selected and ordered by the respective User.
5.5 Access to the account is made by entering an e-mail address and a password. The User is responsible for protecting of his/her password, as well as for all actions performed by the User or by a third party using the password.
5.6 It is prohibited the same e-mail address to be registered for more than one User’s account.
5.7 The User confirms that the information provided during the registration and the personal information concerning the individualization of the User is correct. The Provider is not responsible for any typographical errors or misrepresentations of information or information presented in a misleading manner. The User undertakes to update and correct outdated and inaccurate data within 7 days of the change of the data. The User is responsible for all actions that are performed through the registered account. The User undertakes to notify the Provider of suspected or unlawful access.
5.8 The Provider has the right to reject an application for registration of User’s account or refuse access to the services offered on the website in the event that the User provides or the Provider has doubts that the User has provided incomplete, incorrect or inaccurate information. The Provider has the right to close/delete registered User’s account if, at his discretion or if data is available from competent government authorities, that the unauthorized actions are or have been committed through the registered User’s account.
5.9 In the case of an online order made by a registered User and a subsequent deletion of the profile, the order remains valid and is subject to execution.
6.1 No registration is required to use the website. Orders in the online shop are accepted 24 hours a day, seven days a week.
6.2 Users may purchase goods from the online shop by signing-up to the registered User’s account. In addition, goods can be also purchased if the User does not have a registered account.
6.3 Orders from Users with a registered User’s profile: To make an order from the online shop, the Users who have a registered User’s profile need to choose the product(s) they want to purchase, then to choose the appropriate sizes and click on the “ORDER NOW” button, then they need to go to the consumer basket at the top right corner of the website and confirm the order using the “CHECKOUT” button. From here, the Users with a registered User’s profile should enter the corresponding profile, as if they had detailed the ordering data before the order, the relevant information would automatically generate in the required fields, otherwise they would have to enter the required ordering data, namely: name, telephone number, country, city, postal code and address. Thereafter, the User making the order shall select a payment method and select the “REVIEW ORDER” button, and once again after confirming the delivery data, that have been filled, the User shall select the “SUBMIT ORDER” button.
6.4 It is assumed that when making an online order from a registered User’s profile, the User who made it is the one on whose behalf the respective profile is registered.
6.5 Orders from Users who do not have a registered User’s profile: To make an order from the online shop, the Users who do not have a registered User’s profile need to choose the product(s) they want to purchase, then to choose the appropriate sizes and click on the “ORDER NOW” button, then they need to go to the consumer basket at the top right corner of the website and confirm the order using the “CHECKOUT” button. It is also necessary to enter the following ordering data that is necessary for the Provider to perform the delivery, namely: name, telephone number, e-mail address, country, city, postal code and address. After entering the mentioned data, the User shall choose a payment method and press the “REVIEW ORDER” button. After confirming once again that the information, that has been filled is accurate, the User shall select the “SUBMIT ORDER” button.
6.6 The Provider confirms the acceptance of an order by sending an e-mail to the e-mail address indicated by the User, stating that the order has been accepted. The confirmation sent by email contains information about the order number, the date and time of the order, the ordered goods, the size and quantity. Email order confirmation is considered to be the conclusion of a distance sales agreement. The confirmation sent by Provider to the User is deemed to have entered into force when it was sent to the e-mail address specified by the User, even though the sent e-mail has not reached the User.
6.7 The Provider has the right to cancel orders for which there are grounds to believe that contain incorrect data. The Provider notifies Users of missing data or incorrect data, and in the event that the Provider does not receive complete or correct information within 36 hours, the Provider cancels the order.
X. PRICING AND PAYMENT TERMS
7.1 The prices of the goods offered for sale at the Provider’s online shop are in the Euro. The quoted prices are for a single quantity and do not include the cost of delivery of the ordered goods.
7.2 Payments of goods ordered may be made in one of the following ways:
• by debit/ credit card;
• through the PayPal System;
• payment with cash on delivery. Payment with cash on delivery applies only to deliveries on the territory of the Republic of Bulgaria upon receipt of the goods of the User from the courier.
7.3 The User shall pay the Provider in advance the whole amount of the ordered goods through the online shop, except in cases where the payment is made with cash on delivery. If the currency of the card with which the payment was made differs from the payment currency, the payment amount will be calculated on the card issuer’s respective exchange rate for the day.
XI. ORDER REFUSAL
8.1 The User has the right to cancel the order made by him/her and confirmed by the Provider only upon explicit notification to the Provider of the User’s refusal of the order by phone call or by sending an e-mail notification within 1 hour after the order has been made. If for the purpose of the order, the User has paid the order through the PayPal system or via the virtual POS terminal, the amount will be returned to the User via the same system on the electronic account used by him in 5 days.
8.2 The Provider has the right to cancel an order already made by the User and without the necessity to notify him/her in case the latter refuses to pay with cash on delivery more than 2 times.
8.3 An order made shall also be terminated in the following cases:
• upon termination and subsequent liquidation or insolvency of one of the parties;
• in case of objective impossibility to execute the order of one of the parties;
• in case of legal actions taken by the state authorities, directed at the Provider’s activity, including seizure of goods, sealing of objects and the like.
9.1 The Provider delivers the goods ordered by the User at a specified by the User address. The Provider may deliver the goods ordered by the User also to the office of the courier company in case the User has chosen this method of delivery only for goods which are delivered on the territory of the Republic of Bulgaria. The Provider delivers the ordered goods worldwide with the help of courier companies selected by the Provider. The delivery price for goods sent to the Republic of Bulgaria is calculated according to the ECONT EXPRESS tariffs. Delivery cost varies between 5 and 15 Euro. The goods are sent with an option for review if the delivery is for the territory of the Republic of Bulgaria and the purchase is made by payment with cash on delivery. Delivery rates for individual countries and regions can be found here.
9.2 If delivery of the ordered goods is outside the European Union, it is possible import duties and taxes payable after the goods arrive in the respective country to be charged. Any such import duties and taxes, as well as fees collected for the clearance of customs documents, shall be paid by the User. Users are advised to inform themselves in advance of such import duties and taxes.
9.3 The goods shall be dispatched to the territory of the Republic of Bulgaria as follows:
• For orders made on business days the delivery is made within 3 working days;
• For orders made during a period of discount the delivery is made within 4 working days.
• For orders made on weekends (Saturdays and Sundays), official holidays of the Republic of Bulgaria, as well as other holidays accepted by the National Assembly, the delivery shall be made by 5 working days.
9.4 The Provider shall provide the User information by e-mail about the dispatch of the goods and the tracing of the delivery on the day the goods are delivered to the courier organization. For orders outside of Republic of Bulgaria, the delivery time is between 3-10 days depending on the place where the goods shall be delivered.
9.5 In the event that more than 30 days have elapsed since the conclusion of the agreement and the goods have not been delivered, the User has the right to terminate the agreement and the Provider shall refund all paid sums to the User.
9.6 Orders sent to an office of the courier company will be detained in the courier’s office for up to ten days. Upon expiration of this period, the Provider has the right to cancel the order by informing the User about this within seven days.
9.7 For orders that shall be delivered to a specified by the User address, the goods are handed over to the User against a signature certifying that the goods have been received. In the event that the goods cannot be handed in person to the User, they shall be handed to persons found at the address or persons designated by the User, indicating the name of the person who received the delivery and his or her relation with the User. In the event that the User is not found at the specified address, the Provider has the right to cancel the order or leave it in the nearest courier’s office, with the goods remaining in the courier’s office for a period of 10 days, after which the order will be considered cancelled, and the goods will be returned to the Provider. In this case, the Provider will withhold the amount paid by the User as compensation for the non-performance of the agreement by the User. The Provider shall notify the User thereof within seven days.
XIII. CLAIMS AND REFUSAL OF DELIVERY
10.1 The User undertakes to review the goods and refuse to receive them in the following cases, namely:
• the price of the item/goods does not correspond to the price indicated in the online shop for cash delivery;
• the delivered goods do not correspond to the ordered by the User;
• the delivered goods are visibly damaged.
If the User refuses to receive the goods delivered outside the cases described above, the refusal shall be considered unfounded and the User shall be obliged to pay for the delivery and return of the goods.
10.2 In the event that the goods delivered do not correspond to the order ordered by the User, the latter may choose to refund the amount paid or replace the goods with the actually ordered, in which case the Provider shall bear the costs of delivery.
10.3 In the event that the delivered goods are visibly damaged, the User may choose one of the following options:
• the paid amount to be reimbursed upon return of the goods;
• the goods to be repaired at the expense of the Provider within a period of one month from the filing of the claim;
• to have a new item produced and the damaged item being returned to the Provider;
• to return the goods and the Provider to keep the amount paid so that the User can take advantage of it whenever he/she wishes.
10.4 In the event that the User chooses the goods to be repaired and the Provider has failed to repair the goods within one month of the claim being made, the User has the right to terminate the contract and to ask the paid amount to be refunded or to claim a reduction in the price of the goods. In case the goods have been repaired by the Provider on time, but the User is not satisfied with the result, the latter is entitled to terminate the contract and to ask the paid amount to be refunded or to claim a reduction in the price of the goods.
10.5 The User may not claim reimbursement of the amount paid or reduction of the price of the goods when the Provider agrees to replace the goods with new or to repair the goods within one month of the claim being made by the User.
10.6 The claim shall be filed with the Provider in writing at the following e-mail address: [email protected] When making a claim, the User shall indicate the subject of the claim, the preferred way of claiming the claim, the amount of claim claimed and the contact address. When submitting a claim, the User shall also attach the documents on which the claim is based:
10.6.1 receipt or invoice;
10.6.2 protocols, acts or other documents establishing the non-compliance of the goods;
10.6.3 other documents establishing the claim on grounds and size.
10.7 The Provider keeps a record of the complaints submitted. Upon lodging a claim of the User, a document containing the date, the number under which the claim is entered in the register, the type of goods and the signature of the person who accepted the claim shall be issued.
10.8 Where the Provider satisfies the claim, it shall issue an act for this, which shall be drawn up in duplicate, and one copy shall be provided to the User.
XIV. RETURN OF GOODS
11.1 According to Article 50, para. 1 of the Consumer Protection Act the User shall have the right to withdraw from the distance contract without giving any reason, without compensation or penalty and without bearing any costs whatsoever other than the costs provided for in Article 54, para. 3 and Article 55 of the Consumer Protection Act, within a period of 14 days from acceptance of the goods by the User or by a third party other than the carrier and indicated by the User – in the case of a sales contract. Return of goods beyond the specified period will not be accepted.
11.2 The User shall be obliged to return the goods in the condition in which they were at the time of delivery. The Provider will not accept goods that have been repaired or damaged, goods with damaged or incomplete packaging, with traces of wear or excessive use, as well as scratches. The Provider will not accept goods that are not accompanied by all the accessories with which the goods have been delivered.
11.3 The user shall be obliged to return the goods purchased by him/her in the original package, accompanied by the labels intact, as well as all the documents with which the goods in question were delivered.
11.4 In the event that the User has purchased more than one identical item and wishes to return it to the Provider within the statutory 14-day period, it is mandatory that only one of these products has been opened. The other must be in a sealed package, otherwise they will not be accepted.
11.5 The return of goods by the User shall be done by sending the goods, by courier, to the address: Republic of Bulgaria, Sofia, Business Center Vitosha, 47 “Cherni Vrah” Blvd., floor 2.
11.6 In order to return the goods to the Provider, the User shall fill in the following standard form pursuant to Annex 6 of the Consumer Protection Act, namely:
Standard form for exercising the right of withdrawal:
(please fill in and submit this form only if you wish to withdraw from the distance contract)
• To (the name of the provider, its address and, where applicable, fax number and e-mail address, to be filled)
• I hereby inform you that I am withdrawing from the distance contract for the purchase of the following goods, namely: ______________________
• Ordered on / received on
• Name of the User
• Address of the User
• Signature of the User
11.7 After completing this form and making sure that the goods which the User wishes to return are eligible for return pursuant to article 11.2 of these Terms and Conditions of Use, the User must send the filled form at [email protected] or to the following address: Republic of Bulgaria, Sofia, Business Center Vitosha, 47 “Cherni Vrah” Blvd., floor 2. Within 3 days of receipt of the form for exercising the right of withdrawal filled by the User, the Provider will contact the User to clarify the terms and conditions of return of the goods.
11.8 The return of the goods shall be the sole responsibility of the User and therefore the risk of damage or loss shall be borne by the User until the goods the delivery of the goods to the Provider. All costs related to the return of the goods are at the expense of the User.
XV. REIMBURSEMENT OF PAYMENTS
12.1 In the event that the delivered goods are inconsistent with the goods ordered by the User or the delivered goods are visibly damaged and the User wishes reimbursement of the amount paid, the Provider shall be obliged to reimburse the amount paid within 14 days from the date on which the Provider is notified of the User’s intention to receive the amount paid.
12.2 If the amount has been paid with a card through the virtual POS terminal of the online shop, the amount will be refunded on the card from which the User has made the payment.
12.3 If the amount has been paid through the PayPal system, the amount will be refunded through this system to the User’s PayPal account.
12.4 If the amount has been paid on cash on delivery, the User should send back to the Provider the goods with courier company. In this case, the Provider will pay the courier and retrieve the goods, after which the courier company will contact the User in order to reimburse the amount in question.
12.5 The Provider shall notify the User by e-mail of the reimbursement of the amount paid.
XVI. FORCE MAJEURE
13.1 The Provider shall not be held liable for total or partial failure to deliver the ordered goods, including a delay in delivery or defect and/or damage of the item if it is due to “Force Majeure” (Force Majeure). “Force majeure” means an extraordinary circumstance (event) that arose after the signing of the agreement, could not be foreseen and is not dependent on the will of the parties, such as: fire, industrial accidents, military actions, natural disasters – storms, torrential rains, floods, hailstorms, earthquakes, ice, drought, landslides, etc. natural elements, embargo, government bans, strikes, riots, etc.
13.2 In the event that the Provider has been unable to fulfill its obligations due to a force majeure, the Provider shall be obliged within 10 days to notify in writing the User of its occurrence, as well as the supposed period of validity and termination of force majeure.
XVII. RIGHTS, OBLIGATIONS AND LIABILITY OF USERS OF THE WEBSITE
14.1 The User undertakes to use the website and its functionality legally and in accordance with these Terms and Conditions of Use.
14.2 The User has the right to review the contents of the website.
14.3 The User has the right to contact the Provider of this website.
14.4 The User has the right to purchase goods offered by the Provider on the website.
14.5 The User has the right to register only one account.
14.6 The User has the right to delete an account he registered at any time.
14.7 The User undertakes to update the information in his registered account in case of any change that has occurred.
14.8 The User is not allowed to modify, copy, duplicate, create derivative or customized, separate or entire parts of the website.
14.9 The User is not allowed to provide to any third party in any manner and in any form, for any commercial or non-commercial purpose, any content, information, know-how or technology that is derived in part or in whole from the website.
14.10 The User is not allowed to publish, send or otherwise make computer viruses or the like.
14.11 The User is not allowed to disable and/or upset the full or partial functionality of the website as well as the services offered on the website.
14.12 The User is not allowed to generate excessive web traffic or to overload website traffic.
14.13 The User is not allowed to disrupt the operation of networks or servers that are related to the Services and may not interfere with the provision of services.
14.14 The User shall not attempt to gain unauthorized access to any part of the website or to the servers maintained and owned by the Provider.
14.15 The User undertakes to keep secret of his/her e-mail address, username and password for accessing of his/her registered account.
14.16 The User is not allowed to provide his account for use by others. The User is not allowed to use the accounts of other persons.
14.17 The User shall immediately notify the Provider of any unauthorized use of the username and password.
14.18 The User is not entitled to use the Provider’s trademark. The User is responsible for any actions he/she has done in connection with the use of the website.
14.19 The User is not allowed to send “spam”, “junk mail”, “chain letter” or any unsolicited commercial messages.
XVIII. RIGHTS AND OBLIGATIONS OF THE PROVIDER
15.1 The Provider may at any time make changes to the website at its sole discretion, without obligation to notify.
15.2 The Provider may at any time update, modify, expand, add or remove services on the website.
15.3 The Provider may at any time make changes to the description and the prices of the goods offered for sale in the online shop.
15.4 The Provider shall have the right to cancel unconfirmed orders.
15.5 The Provider has the right to remove inactive accounts.
15.6 The Provider is entitled to temporarily suspend or terminate the provision of a service in case of violation and/or suspicion of breach of these Terms and Conditions of Use or in case of unfair behavior and/or suspicion of unfair behavior of the User.
15.7 The Provider has the right to close/delete the registered User’s account in the following cases:
• if the account has not been used for a long period of time (more than three years);
• at any time upon request by the User by e-mail;
• in other cases at Provider’s discretion, after prior notice.
15.8 The Provider has the right to limit or block User’s access to its registered account in the following non-exhaustive cases:
• When the User acts in violation of these Terms and Conditions;
• When the User performs actions that violate the reputation of the website;
• When the User performs actions that violate the Provider’s interests;
• In case of actions that violate the security and functioning of the website;
• In case of violation of the Provider’s intellectual property rights;
• On receipt of an order from a competent state authority.
15.9 The Provider has the right to refuse the creation of a new account of an User, whose account has been deleted or blocked.
15.10 After receiving the payment, the Provider is obliged to process the goods ordered by the User and to transfer to the User the ownership of the goods that has ordered for purchase.
XIX. PERSONAL DATA PROTECTION
XX. EXEMPTION FROM LIABILITY
17.1 The Provider does not in any way give any guarantee that the website and its services will be available at any time and from anywhere in the world. The Provider does not guarantee that the website will remain unchanged and will be maintained indefinitely over time.
17.2 The information on this website could include technical inaccuracies or errors although the Provider uses reasonable efforts to keep all the information on this website up to date. The Provider takes the necessary steps to ensure that the Users have an uninterrupted access to the website and also maintains the website and services with the care of the good merchant for the purpose of providing services to Users with good faith. The Provider has the right to make changes and improvements to this website at any time without notice. The Provider assumes no liability or responsibility for any damages or losses incurred for the Users as a result of the use of this website and the information from this website.
17.3 The responsibility for the use of this website is entirely for the User as he/she operates and exploits its capabilities. The Provider assumes no liability or responsibility for any damages and adverse consequences associated with the use of this website, including in the event of material damage to the relevant technical device of the User.
17.4 The Provider shall not be held liable for acts performed by Users in violation of these Terms and Conditions of use. The Provider shall not be held liable for damages that are caused by false, misleading, inaccurate information provided by the Users of the website.
17.5 The Provider shall not be held liable for any damages resulting from a User’s fault, computer virus, omission, interruption or problem in the system itself, supporting the integrity and structure of this website.
17.6 The Provider does not guarantee that the services and content posted on the website will meet the User’s expectations. In the event of any doubt as to the quality of any service or content posted on the website, the User should not use the website. If, in spite of these doubts, the User continues to use the website, the responsibility, together with all the consequences for that, lies with the User.
17.7 In the event that the User cannot be found within the delivery terms at the address specified by him/her or that access to delivery of the ordered goods is not provided by the courier company, the Provider shall be relieved of its obligation to deliver the goods as well as from responsibility for the possible negative consequences for the User as a result of this. The Provider is also not responsible for any delay in the delivery of the goods for reasons for which the courier company is responsible.
17.8 The images posted on the website are of high quality to enable Users to gain the most accurate idea of the type and quality of the goods. However, it is quite possible that there is an inconsistency between the actual colors and those displayed on the monitor of the individual User depending on the type of monitor and computer configuration of the User as well as its visual perceptions and the Provider is relieved of responsibility that the displayed monitor colors match the actual.
XXI. DISPUTE RESOLUTION
18.1 The Provider adheres to the highest standards of service to the Users and their interests.
18.2 In relation to para. 1 of this article, any dispute relating to an online purchase will be settled under the European Online Dispute Resolution platform, which can be found on the following website: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
18.3 The European Online Dispute Resolution platform aims to resolve disputes relating to online purchases without going to court while facilitating communication between the Provider and the particular User and helping to maintain good relationships for the future between them.
18.4 The European Online Dispute Resolution platform uses only quality independent dispute resolution bodies that have been approved for quality standards relating to fairness, efficiency and accessibility.
18.5 In the case of an established online purchase problem by the User, the latter has the right to make a complaint against the Provider using the European Online Dispute Resolution platform referred to in Article 18.2 of these Website Terms and Conditions of Use, after which the complaint will be examined by an independent dispute resolution body.
18.6 The Provider can also use the European Online Dispute Resolution platform to make a complaint against a User for a dispute concerning goods and services purchased online.
18.7 The parties to the dispute have 30 days to find a mutually acceptable solution that satisfies both parties, otherwise the dispute may be redirected to other legal remedies, including before the competent court, under the provisions of the Bulgarian Civil and Commercial legislation.
XXII. LINKS TO THIRD PARTY WEBSITES
19.1 The website of the Provider contains links to websites maintained by third parties (“Third Party Websites”) such as buttons for the following social networks, such as “Facebook” button, “Twitter” button, “Instagram” button, “Pinterest” button as well as a link to the website of the developer of Provider’s website. All third party websites accessible through this website are independent and the Provider assumes no responsibility for damages and losses incurred by Users as a result of the use of these websites. The Provider is not responsible for the content on the Third Party Websites, and also for the presence of viruses or other harmful components on these websites.
XXIII. NEWSLETTER SUBSCRIPTION
XXIV. INTELLECTUAL PROPERTY RIGHTS. LIMITATIONS OF USE
21.1 The whole content on the website, including, but not limited to, all published texts, photographs, images, illustrations, graphics, computer programs, trademarks and any information posted on the website – is the exclusive property of the Provider. Use of Provider’s trademark without his consent is a violation of the law. Тrademarks, that are posted on the Website are protected by the applicable law. Nothing in these Terms and Conditions shall be construed as а permission to grant the right to use the posted on the website trademark.
21.2 Тhe content of the website of the Provider may only be used by Users of the website for personal, non-commercial use.
21.3 The use of the information contained in this website for commercial purposes, in any form (copying, modifying, downloading, selling, creating derivative works, reproducing, distributing, publishing, retransmission, etc.) is strictly prohibited. Users assume all liability from the use of the content of the website in violation of the rights of the Provider and the User is entitled to full compensation for the damage caused by the User.
21.4 Access to the website and the services provided on the website shall in no way be considered and interpreted as a free provision of licenses or intellectual property rights.
21.5 Reproduction of the content of the website or any part of it is done only with the written consent of the Provider.
21.6 Retrieving information from database resources located on the Provider’s website and subsequently creating the User’s own database in electronic or other form will be considered a violation.
XXV. FINAL PROVISIONS
22.1 All communications and notifications between the Provider and the User will be deemed to be valid if they are sent in writing.
22.2 The invalidity of any provision of these Terms and Conditions will not result in the invalidity of the Terms and Conditions as a whole.
22.3 For all matters not covered by these Terms and Conditions, the provisions of the Bulgarian civil and commercial legislation shall apply.
22.4 Any disputes between the Provider and the User arising out of these Terms and Conditions and the individual agreement shall be settled amicably by the parties. If the dispute cannot be resolved amicably, it shall be referred for settlement to the competent court.
22.5 Тhe Provider has the right to update these Terms and Conditions of Use at any time in the future. When this happens, the revised Terms and Conditions will be posted on this website with a new “Last Updated” at the top of these Terms and Conditions and will be in force from the date of publication. It is therefore advisable to periodically check these Terms and Conditions to make sure that you are familiar with any changes. Using the website after publishing the updated Terms and Conditions, you will be deemed to agree with the changes made.
22.6 If you have additional questions about these Terms and Conditions of Use, please do not hesitate to contact the Provider at: [email protected]