Returns & Exchanges

We hope you’re delighted with your order. If you’re not perfectly satisfied, you may request a return/exchange for your item(s) within 14 days.

There are strictly no refunds or exchanges on sale items. All sales are final and we are unable to make any pricing adjustments once the order has been placed.

Returning your purchase:
As soon as you’ve decided you’d like to exchange or return, let us know, following the below steps:

  1. Contact us at [email protected] to receive a returns form and return instructions. Please include your order number and the details of the return including the item to be returned or exchanged.
  2. Fill out the Returns slip we provide and place the form with your package.
  3. Send your parcel back to us within 14 days to the address provided on the form. It is recommended that you use a traceable shipping method to ensure that your return is delivered safely to us. We are not responsible for lost items.

*Please note: We do not cover shipping costs for returned goods as this is at the sender’s expense. We also accept no responsibility for any additional costs, delays and loss of goods being returned.

Exchanges:
We do not offer a direct exchanges at this time. If you are interested in securing an alternative size, simply place a new order and return the original unsuitable item.

Exchanges are subject to stock availability and our 14-day Returns Policy. If you would like to change styles, we ask you to request a refund and make a new order for the different style. We are able to offer exchanges on the same style and colour where a different size is required.

We do not cover shipping costs for returned goods, and we accept no responsibility for the loss of goods being returned.

Note: Shipping costs for exchanged items can only be refunded on faulty merchandise that has not been worn, soiled, damaged, and still has the original cardboard swing tags intact.

Note: There is strictly no exchange for sale items unless faulty or wrongly described.

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EIRENE

Luxury Fashion for Girls and Women