The customer may only cancel an order in case the shipment has been unavoidably delayed past the stated estimated delivery window. Any other cancellation requests are at the discretion of EIRENE Studio, and may only be refunded as Site Credit.
EIRENE Studio reserves the right to cancel any order in case it could not be produced within the specified timeframe. The customer will be notified about such cancellation within 3 days as of the order submission and will be issued a full refund immediately to the original payment method – PayPal account or your credit card. The refund should appear on your bank statement within three - seven business days, depending on your financial institution. Please note we are only able to refund the original card used to place the order.
We are happy to exchange or refund goods if you are not entirely satisfied within 14 days from date of arrival. Please return your item(s) with proof of purchase, in perfect condition with the items original tags and packaging within 14 days and we will refund or replace the goods. Returned products must be unworn, unwashed and unaltered.
Refunds will be completed within 30 days of us receiving the returned item. We cannot accept returns of used or incorrectly packaged items and you are responsible for any returned goods until they reach us. We, therefore, strongly advise that a proof of postage certificate should be obtained when returning any part of you order. We regret that delivery charges are non refundable, however in the unlikely event that goods arrive faulty or damaged, please inform us immediately so that we can replace or repair them in accordance with your statutory rights. In such cases, we can refund the costs of postage.
Items purchased from “Sale" are not eligible for return or exchange.
In case you would like to return an item, please email us at returns -at- eirenestudio -dot- com so we can provide you with return instructions including return delivery address.
Once your return is processed, a refund will be issued to the original payment method – PayPal account or your credit card or as store credit to your EIRENE Studio account. The refund should appear on your bank statement within three- seven business days, depending on your financial institution. Please note we are only able to refund the original card used to place the order. If your package was shipped to any destination outside the European Union, customs duties and sales taxes are non-refundable through EIRENE Studio.
EIRENE Studio does not offer a direct exchange at this time. If you are interested in securing an alternative size, simply place a new order and return the original unsuitable item.